Sometimes our customers come into our stores knowing exactly what they want.
They’ve seen a picture, heard about a product, talked to a friend. And they have this dream. Can we recreate it in their own home?
And the answer is nearly always, yes!
Take Mrs Hogg. She knew she wanted laminate on her landing and in her living room and bedrooms. But she wanted to make a feature of her stairs. She was imagining a wood effect on the treads and risers but contrasting chrome pieces on the stair nosings.
Daniel & Steven worked alongside Mrs Hogg and together they looked at various options. The best solution it turned out was to fit Amtico Spacia on the stairs and premier trim chrome nosings.
It’s all very well having a dream, but you need craftsmen fitters to turn that dream into a reality. Gary and his team have decades of experience fitting on different surfaces – creating amazing looking spaces that customers can be proud of.
It’s clearly worked because Mrs Hogg’s next-door neighbour has come in and ordered the same products. And, she’s referred another two customers to our Newtongrange store for a similar makeover.
That’s our dream. Happy customers telling all their friends how much they’ve enjoyed shopping at Kristoffersen Carpets.