Kristoffersens would like to wish all our customers a happy and prosperous New Year.
Our stores will be closed until at least the 18th January 2021 so as to comply with Scottish Government COVID 19 guidelines.
But we are still permitted to take new orders and to fit new flooring so please get in touch and we’ll be delighted to help.
Kristoffersen is an independent family-run business that makes the safety of customers and employees its number one priority. We are constantly monitoring the Covid situation and taking advice from the Government so that we can keep everyone safe and well.
Here’s how to order your new flooring.
We are operating a skeleton staff during this lockdown period and email helps us make sure we can reply to everyone as quickly as possible. (You can also call us on 0131 660 9799 if that’s more convenient.)
If you can give us your room sizes and a rough idea of the type of flooring you require. Then we’ll get you a quotation and a rough timescale for fitting.
If you’d like to see samples they can be picked up from an agreed store on a click and collect basis.
When you’re happy to go ahead with the quote, we can do everything over the phone.
If the job is straightforward, we can use your own room sizes. If your project is more complicated, our estimator can visit your home at a time that suits you. That way he’ll be able to take measurements and give you a firm quote.
Once your order is placed we’ll agree a firm fitting date that fits in with your plans.
On the day of fitting our craftsmen will arrive fully prepared with the appropriate Personal Protective Equipment.
All we ask Is that you keep a minimum distance of 2 meters from the fitters and stay in another room whilst they fit your new flooring.
If the fitters are uplifting the old flooring and moving furniture, we ask that all small items are removed from the room and surfaces wiped with anti-viral spray before our arrival.
With these new procedures in place we are confident we can safely fit your new floor.